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Request a call, an appointment, or leave a complaint, compliment or suggestion. We reply during opening hours.

Leave your number and the best time for us to call you.

Best time
Privacy notice — contact requests and online assessment Version 1 · in force since 29/10/2026

The details you fill in (name, contacts, age, information about your hair loss and photographs, if you send them) are used to reply to your request and prepare a possible consultation.

Purpose and legal basis

Replying to your request and pre-contractual steps at your request (GDPR, Art. 6(1)(b)); health information and photographs with your explicit consent (Art. 9(2)(a)). Marketing communications only if you authorise them separately.

Retention

If you do not go on to a consultation, your data is anonymised after 24 months. Raw assessment photographs are deleted after 90 days.

Controller and contacts

Controller: the clinic identified in the footer (name, tax number, health regulator registration and address). Data protection officer: contact given in the Privacy Policy.

Your rights

You may request access, rectification, erasure (within the limits of the mandatory retention of clinical records), restriction and portability, object to the processing and withdraw your consents at any time, in the patient portal or with the clinic. We reply within 30 days. You may lodge a complaint with the Portuguese Data Protection Authority (www.cnpd.pt).

By continuing, we record that this version of the notice was shown to you. More information in the Privacy Policy.

Choose the type of consultation and your preference. We confirm the appointment by email or phone.

Time of day
Privacy notice — contact requests and online assessment Version 1 · in force since 29/10/2026

The details you fill in (name, contacts, age, information about your hair loss and photographs, if you send them) are used to reply to your request and prepare a possible consultation.

Purpose and legal basis

Replying to your request and pre-contractual steps at your request (GDPR, Art. 6(1)(b)); health information and photographs with your explicit consent (Art. 9(2)(a)). Marketing communications only if you authorise them separately.

Retention

If you do not go on to a consultation, your data is anonymised after 24 months. Raw assessment photographs are deleted after 90 days.

Controller and contacts

Controller: the clinic identified in the footer (name, tax number, health regulator registration and address). Data protection officer: contact given in the Privacy Policy.

Your rights

You may request access, rectification, erasure (within the limits of the mandatory retention of clinical records), restriction and portability, object to the processing and withdraw your consents at any time, in the patient portal or with the clinic. We reply within 30 days. You may lodge a complaint with the Portuguese Data Protection Authority (www.cnpd.pt).

By continuing, we record that this version of the notice was shown to you. More information in the Privacy Policy.

We reply to complaints within 10 working days. You can also use the physical or electronic Complaints Book.

Type
Privacy notice — contact requests and online assessment Version 1 · in force since 29/10/2026

The details you fill in (name, contacts, age, information about your hair loss and photographs, if you send them) are used to reply to your request and prepare a possible consultation.

Purpose and legal basis

Replying to your request and pre-contractual steps at your request (GDPR, Art. 6(1)(b)); health information and photographs with your explicit consent (Art. 9(2)(a)). Marketing communications only if you authorise them separately.

Retention

If you do not go on to a consultation, your data is anonymised after 24 months. Raw assessment photographs are deleted after 90 days.

Controller and contacts

Controller: the clinic identified in the footer (name, tax number, health regulator registration and address). Data protection officer: contact given in the Privacy Policy.

Your rights

You may request access, rectification, erasure (within the limits of the mandatory retention of clinical records), restriction and portability, object to the processing and withdraw your consents at any time, in the patient portal or with the clinic. We reply within 30 days. You may lodge a complaint with the Portuguese Data Protection Authority (www.cnpd.pt).

By continuing, we record that this version of the notice was shown to you. More information in the Privacy Policy.